iROCKER.EU offers free standard shipping on all orders 49.99 € and up to the EU countries listed under SHIPPING DESTINATIONS, TRANSIT TIMES & PRICING*. Additional shipping cost will be automatically calculated at checkout for orders less than 49.99 €.
*Shipping cost exceptions are listed under Standard International Shipping.
ORDER SHIPMENT NOTIFICATIONS & TRACKING
Please note that all purchases on iROCKERSUP.EU have already been cleared and will be shipped from our distribution center in Germany. Our order processing times are usually 1-2 business days. You will receive an email notification after submitting your order, and another email notification when your order has shipped. Please make sure to check your SPAM/Junk folder as well.
To track the status of your order and shipment, please log into your account here and view your order details. If you do not yet have an account, create one here with the email address you used for your purchase.
ORDER TRACKING TIPS & CONSIDERATIONS
*Shipping times may vary during high volume order periods. To track the status of your order and shipment, please log into your account here and view your order details. If you do not yet have an account, create one here with the email address you used for your purchase.
If your order has not shipped after three business days, you will receive an email notifying you. Reasons for delays could include the following:
We are experiencing higher order volumes during this time
Item(s) in your order may be on backorder for the next 72 hours
Item(s) in your order may be out of stock due to high demand
Orders placed on or 1 day before a public holiday may take longer to be delivered
- A payment issue may have occurred while placing the order
If you need further assistance, please Contact Us and our Customer Experience Team is happy to assist.
All inflatable paddle boards, accessories and gear are shipped via GLS.
Please note, your order may arrive in multiple packages. Our accessories ship separately and can arrive on a different date than your paddle board package.
SHIPPING DESTINATIONS, TRANSIT TIMES & PRICING
iROCKERSUP.EU ships to the following EU countries:
|30.00 € and up||Free|
|1.00 €-29.99 €||7.99 €|
|Country||Transit times (business days)|
|Portugal (18 of 20 regions)*||2-8|
|Spain (48 of 52 provinces)**||3|
|Standard International Shipping||Transit times (business days)||Price|
|Portugal (Azores, Madeira)*||2-8||50 €|
|Spain (Balears, Ceuta, Melilla, Santa Cruz de Tenerife)**||2-8||50 €|
Please select your shipping country at checkout!
All import duties are the responsibility of the buyer. If your country is not listed at checkout, please Contact Us or visit www.iROCKERSUP.com
We do not offer expedited shipping.
CAN I UPDATE MY DELIVERY ADDRESS?
If you have already received a tracking number, we are unable to change your order on our end. If you need to change your delivery address, you can try working with the carrier directly to see if they are able to re-route your order. Additional fees may be incurred. The website link to the carrier is below. Please enter your tracking number to locate your package.
CAN I CANCEL MY ORDER?
We aim to ship orders as quickly as possible, and therefore are unable to make any changes or cancel your order once placed. You can return the items within 90 days, but you are responsible for the cost of return shipping.
HOW DO I CHECK THE STATUS OF MY ORDER?
Once your order has shipped, you will receive an email notification which will include a tracking number(s) you can use to check its status. Please allow 48 hours for the tracking information to become available. If your tracking information has not been updated within 48 hours of receiving your shipping confirmation email, please contact our Customer Experience Team for further assistance.
I AM MISSING SOME ITEMS FROM MY ORDER, WHAT NOW?
You may notice your order shows a delivered status, but you are still missing some items. If that is the case, please try the following:
- Check inside your package.
- Often when we ship multiple items with GLS, your other items may still be in transit in another package and arrive separately.
- Try checking around your house/apartment as the carrier may have left your order in a safer location (alternate exterior door, garage, porch, etc.) or your neighbor.
If you still believe you are missing items from your order, please contact our Customer Experience Team and we will investigate the issue for you!
DO YOU SHIP WITH DHL?
Unfortunately, we are currently only using GLS as a shipping carrier.
HOW MUCH IS SHIPPING?
iROCKER.EU offers free standard shipping on all orders 49.99 € and up to the EU countries* listed under SHIPPING DESTINATIONS. Additional shipping cost will be automatically calculated at checkout for orders less than 49.99 €.
*Shipping cost exceptions are listed under SHIPPING DESTINATIONS, TRANSIT TIMES & PRICING - Standard International Shipping.
CAN I PICK UP MY ORDER IN THE DISTRIBUTION CENTER IN GERMANY?
Currently we do not offer pick-up at our distribution locations.