We ship internationally, so you can explore waterways around the globe.
Frequently asked questions
International shipping charges vary and depend on the destination. A shipping charge will be automatically applied at checkout to orders less than $200.
*Batteries, including the iROCKER Rechargeable Battery, are excluded from international shipping and therefore not eligible for international purchase.
Shipments are sent express (air) from Jacksonville, FL via DHL. Shipment times will vary depending on proximity to a major city, with 5-7 business days being the average. Remote locations may experience longer shipping times.
Order confirmation is sent to the email address provided immediately. If you have not received your order confirmation, please check your spam folder.
If your order confirmation is not in your spam folder, please contact our Customer Experience Team.
It is not uncommon for your order to ship in multiple packages. Your paddle board and other accessories and/or gear will arrive separately.
We offer up to a 3-year warranty on paddle boards and up to 1-year warranty on gear to all our customers who purchase directly from irockersup.com.
For more detailed warranty information on your specific product, please click here
Our English-speaking Customer Experience team is based in Jacksonville, Florida and can be reached at 866-985-8367 from 12pm-4pm ET, M-F. You can also get in touch with our team through our here page where you can speak to a representative via email.
We will do our best to respond to international email inquiries. Please note all responses will be provided in English.
Local duties and tariffs are factored into the cost of products sold internationally.
We do not currently offer financing to our international community outside of the United States.
iROCKER strives to offer the highest quality products in the industry; however, if you are not happy with your purchase for any reason, you may return it within 45 days of your purchase date for a full refund of the original purchase price, subject to certain terms and conditions. For more information, click here.
iROCKER is not responsible for shipping costs related to returns. For warranty-specific cases, please contact our Customer Experience Team using the Contact Us page.
Unfortunately, we are not able to process cancellations on international orders. Please ensure all your information is correct before placing your order.
Unfortunately, we are unable to offer exchanges, however, please feel free to return your product(s) so that we can refund them and you can repurchase what you would like on our site.
Albania
Algeria
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Chad
Chile
China
Colombia
Comoros
Congo - Brazzaville
Cook Islands
Costa Rica
Côte d’Ivoire
Croatia
Curaçao
Cyprus
Czechia
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Estonia
Eswatini
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong SAR
Hungary
Iceland
India
Indonesia
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Liechtenstein
Lithuania
Luxembourg
Macao SAR
Madagascar
Malawi
Malaysia
Maldives
Malta
Martinique
Mauritania
Mauritius
Mayotte
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Nigeria
Niue
North Macedonia
Norway
Oman
Pakistan
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Qatar
Réunion
Romania
Rwanda
Samoa
San Marino
São Tomé and Príncipe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
South Africa
South Korea
Spain
Sri Lanka
Sudan
Suriname
Sweden
Switzerland
Taiwan
Tanzania
Thailand
Timor-Leste
Togo
Tonga
Trinidad and Tobago
Tunisia
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
Wallis and Futuna
Zambia
Zimbabwe
